FAQ
🖋️ Frequently Asked QuestionsÂ
Are your products authentic?
Yes — every item we carry is 100% authentic. We source directly from trusted European distributors and fashion houses. All products arrive with their original tags, labels, and packaging, so you can shop with complete confidence.
Where do you ship from?
All orders are shipped directly from our European distribution centers, located in Italy. From there, they are carefully packed and sent via premium couriers such as DHL, UPS, or FedEx.
How long does delivery take?
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Europe: 2–5 business days
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United States & Canada: 5–10 business days
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Rest of World: 7–12 business days
Delivery times include processing and packing. You’ll receive a tracking number as soon as your order is on its way.
Do you ship worldwide?
Yes — we proudly ship to customers all over the world.
What are your shipping costs?
Shipping rates are calculated at checkout based on your destination and courier option. We always use express services to ensure safe and fast delivery.
What is your return policy?
We offer a 14-day return policy on eligible items. Products must be unused, unworn, and returned in their original packaging with tags attached. Customers are responsible for return shipping costs. For full details, please see our [Refund & Returns Policy].
Do you offer exchanges?
At this time, we do not offer direct exchanges. If you’d like a different item, simply return your order for a refund and place a new order.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can follow your shipment in real-time through the courier’s website.
Do I have to pay customs duties or taxes?
Depending on your country, local customs duties or VAT may apply. These fees are the responsibility of the customer. We recommend checking with your local customs office before ordering.
How can I contact you?
Our Customer Care team is here to help. For any questions regarding products, orders, or returns, please contact us at [your email address].